Release Notes Through 2020-07-10

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4 Comments

  • Chris Fassano

    "[Agent Workspace] Multi-Brand chat functionality is now supported on agent workspace."

    Can you elaborate on how this changes the behavior?

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  • Arpan Nagdeve
    Zendesk Product Manager

    Hi Chris, 

    There is no change in the behavior, we have started supporting the older multi-brand integration for a chat on agent workspace. A customer can now create support triggers that apply the brand field to the ticket on the basis of the widget URL. All the existing triggers can now run and apply brands to the tickets.


     

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  • Jacob J Christensen - Cloudhuset A/S
    Community Moderator

    Arpan Nagdeve

    Glad to see that it is now possible to hook into the description of the ticket creation event in Agent Workspace.

    [Agent Workspace] Multi-Brand chat functionality is now supported on agent workspace.

    Will you be bringing automagic multi-branding support at some point, or do you consider the trigger workaround you mention, to be the solution for multi-branding?

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  • Arpan Nagdeve
    Zendesk Product Manager

    Hi Jacob, 

    For now, my recommendation will be to use the trigger-based workaround.  

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