Question
I want my users to be notified of any announcements through an article in our Help Center. How do I subscribe all users to a section or article?
Answer
Use our API to subscribe all your users to a section or article. Administrators can use the Subscriptions Help Center API endpoint to subscribe their users to sections or articles.
To subscribe users to an article, use create article subscription.
To subscribe users to a section, use create section subscription.
For more information about article and section notifications, see the article: Help Center guide for end users.
1 Comments
Hi Mark,
I am quite new to all of this and been struggling for 2 days to finally subscribe to a section via the Help Center API :D I managed to do successfully complete several other API requests so I am more comfortable with how it works now.
The problem I am having with limited knowledge, is how can I structure the request body to subscribe more than 1 user to a section? At the moment the body looks like this and it works perfectly:
{"subscription":
{
"source_locale": "en-us",
"include_comments": false,
"user_id": "371560460160"
}
}
I tried to add a second user in the same request the following way but it gives an error 500 (Internal Server Error). It's the same as above, basically just duplicated. I am using Postman for the requesting. Like I said I am very new at this but I've been searching the support pages and documentation for two days and can't seem to subscribe more than one user at a time :)
Thank you,
Can you possibly advise here or should I rather log a ticket?
Louis
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