Can I include Facebook ads for ticket creation?

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3 Comments

  • Roland Cinco

    This does not work for me. Ad comments are still not showing up, and the ads are only a few weeks old and are still running.

    2
  • Dwayne McConney

    I have the same problem. I can't see tickets created for ad comments and I'm also getting tickets created for Facebook ads but I can't respond to the tickets. They say "This ticket is for tracking comments on your post. To reply to a comment on Facebook, visit the linked ticket".

    I can't find the linked ticket that it refers to?

    0
  • Sabra Funderburg
    Zendesk Customer Advocate

    Hey Roland CincoDwayne McConney! In order to better investigate the issues you are experiencing, it would be helpful to have specific examples from each of your accounts. As such, I'll go ahead an open a ticket for each of you on your behalf. 

    As for the tickets that have the warning "This ticket is for tracking comments on your post. To reply to a comment on Facebook, visit the linked ticket", are what we might call "parent tickets." Parent tickets are the tickets created as holding pieces for the posts you put up on Facebook.

    Those parent tickets also have "children," or child tickets. These child tickets are the comments that your end users post in response to your parent ticket posts. When a response comes from your end user, that creates a new ticket and adds a comment to the parent ticket with a link to the child ticket. The comment will say "Ticket #XYZ created for Facebook comment from [end user's name]: [end user's comment]" where XYZ is the linked ticket ID. If there have not yet had any comments on the post, then you will not see any linked tickets in the comments of the parent ticket.

    0

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