There is a Chat trigger condition called Visitor previous visits. How does Zendesk calculate how many times a customer has been on the page previously?
This number is based on how many times the customer has done both of the below:
- Been to a web page where the Chat widget is located.
- Identified themselves on the Chat widget.
It is important to note that if you do not require visitors to identify themselves, and they choose not to, Zendesk has no way of knowing if they have been to the site previously.
For more, see this article: My Chat trigger that is targeting repeat visitors is not working.