Understanding and optimizing ticket forms

What you can do with ticket forms depends on what plan you have, and whether you have the Productivity Pack add-on.

Essential, Team, and Professional without the Productivity Pack add-on You can do these things: Customize the default ticket form Add custom ticket fields to the default ticket form Add the default ticket form to the Web Widget Get started

Professional with the Productivity Pack add-on, and Enterprise You can do these things: Customize the default ticket form Add custom ticket fields to the default ticket form Adding the default ticket form to the Web Widget Create additional ticket forms Add conditions to ticket forms with conditional ticket fields Choose a multiple ticket form from the Web Widget Get started