Can my agents have different roles or permissions in Chat than they do in Support?

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  • Nicole S.
    Zendesk Community Team

    Hi Farhan,

    It's just not the way that the systems and packaging are structured. Custom Roles is the functionality that was built to solve for this situation.

  • Farhan Virji

    Based on the Tip at the end of the article, it says that we cannot have an agent be an Administrator in one product and an Agent in the other product?  Why not?  I have a scenario where I want a member on my team to be an Agent in Support and an Administrator in Chat.  They are separate products, so why can't I manage their roles independently?  

    We are on Zendesk Chat - Professional so we can't create custom Chat roles


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