I want the chat rating feature disabled for some of my brands and enabled in others. Can I enable the chat rating option by brand in my Chat account?
No, CSAT is enabled at the account level. The CSAT feature cannot be set to a specific brand.
For more information about how multibranding works for Chat, see the article: Multibranding Zendesk Chat (Enterprise).
For more information about the chat rating feature for Chat, see the article: Measuring visitor satisfaction with chat rating.