I have multiple ticket forms and I want to hide some of the forms from my end users. I only want agents to use it. Can I hide a ticket form from end users?
Yes, you can hide the ticket form from end users. Set the availability for your ticket forms to only show to agents through the checkbox provided in your forms.
For more information on how to create multiple ticket forms, see the article: Creating multiple ticket forms to support different request types (Professional add-on and Enterprise).
If you want to hide a ticket form based on a user's organization, see the article: How can I hide ticket forms based on a user's organization?