Can I hide a ticket form from end users?

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  • Joshua Bentley

    Thanks, Norman! What if I want end-users to be able to use the form but not see it as a drop-down option. Example: we want to link users to a form specific to their product. Is there a way to do that without having it show in the drop-down?

    Thanks in advance!

  • JJ
    Zendesk Customer Advocate

    Hello Joshua,

    Please note that this natively, from the Zendesk UI, unfortunately, would not be possible.

    Either we can enable it, and the end-users can see it both in the drop-down and following a link, or not at all.

    You could, however, try to remove the drop-down with a JS entry like:


    Just note, Zendesk does not support or guarantee the code.

    Zendesk also can't provide support for third-party technologies such as JavaScript, jQuery, or CSS.

    I would also advise you that this is done by somebody who has experience with HTML, CSS and JS.

    For more info:

    How can I hide ticket forms based on a user's organisation

    How can I restrict ticket forms based on the customer's language

    Hope that helps!

  • Joshua Bentley

    Thanks, JJ!

    I'm going to be investigating a separate solution to allow multiple forms without the user having to choose which form they want to use.

    Thank you!


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