Why are my Chat tags not syncing or working correctly?
There are a few things to consider:
- When Chat tags cross over to a Support ticket, they are always in lower case.
- Chat tags are case sensitive while still in the Chat product. This is important to remember when building your Chat triggers or other workflows.
With this in mind, we always recommend creating all of your Chat tags as lower case to avoid confusion.
For more, see this article: Setting up chat tags.
Note: If you use Zendesk Agent Workspace, Chat tags are no longer added through the Chat interface. For more information, see this article: Working with Chat tags in the Zendesk Agent Workspace..