How do I start a proactive chat with an end-user who has been on a specific page of my website for a certain amount of time? How can I provide customers with additional support on a critical page of my website?
Create a proactive Chat trigger with the trigger condition, Visitor page URL, to reach out to a visitor when they arrive on a specific page of your site. Add the Still on page condition to specify the length of time before the chat is initiated. Include a personalized message relevant to that page of your website through the Send Message to Visitor action.
This type of proactive Chat trigger is commonly used to reach visitors on a pricing page or checkout page to encourage the final purchase of a product or service. For the full step-by-step guide on how to set up these proactive Chat triggers, see the articles: Reduce cart abandonment and Answer questions on critical webpages.
For more information, see the following articles:
- How does the Chat trigger condition "Visitor page URL" work?
- Recipe: route a chat to a department based on the URL of the website
- Recipe: Identify and track what webpage a customer was on when they started a chat