Can I edit the "Your request was successfully submitted" confirmation message in the Help Center?

Question

When a user submits a new request, a confirmation message appears at the top of the page that says Your request was successfully submitted.

Can I edit the confirmation message that appears after a user submits a new request?

Answer

No. It is not possible to edit the confirmation message that appears after a user submits a new request.

One possible workaround is to redirect the user to a different page after they have submitted a new request. This page lets them know that their submission was successful.

Disclaimer: This workaround is provided for instructional purposes only. Zendesk does not support or guarantee the code. Please post any issues you have in the comments section or try searching for a solution online. 

You can create a new article page that is used to redirect users to your custom confirmation message. You will also want to hide the article from any sections so users cannot access the article from your Help Center. Additionally, you'll want to style that article so that it doesn't look like an article and looks more like a confirmation landing page.

To set up a redirect, you add some Javascript to your document_head.hbs file that redirects users to your custom article. For example:

<script type="text/javascript">
    if ( window.location.href === "https://help.yourcompanyname.com/hc/en-us?return_to=%2Fhc%2Frequests"){
       window.location.href = "https://help.yourcompanyname.co.uk/hc/en-us/articles/36345615515-Submission-successful";
    }
</script>

For more information on how to make customizations to your Help Center, see the article: Customizing your Help Center theme.