Can I edit the "Your request was successfully submitted" confirmation message in the Help Center?

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  • Crawford Philleo

    Hi - I was playing around with this in our Sandbox environment, and the redirect made it so a ticket wasn't actually created when I tried your solution. Is it possible I'm doing something incorrectly or forgetting something?


  • Ben Van Iten
    Zendesk Community Team

    Hi Crawford,

    I'm sorry that you're running into this!

    1. Could you verify that the code was added specifically to the document_head.hbs file?

    2. Would you be able to paste the exact code you used here so I can take a quick look at it?


  • Crawford Philleo

    Hey there! I think I had some URL issues that I was able to resolve on my own. Thanks for the response!


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