Is it possible to set a default ticket form for an agent group?

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2 Comments

  • Francois S

    This solution works only when a ticket is triggered ? 


    Can this contextual workspace not being defined based on the "standard group" of the agent ? 

    Because for cases that are coming in and not created by the Agent, well the triggers does the job... 

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  • Francois S

    Still no answer?

    What about when the agent want to create a brand new ticket ? 

    Currently with Contextual workspaces that doesn't work. 

    It also doesn't take into account the app "Select an address"

     

    Can this being implemented?

    0

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