Why does my proactive chat trigger disappear quickly on mobile browsers?

Question

I noticed that mobile browsers only show the proactive trigger pop up for a few seconds compared to when showed on desktop browsers. Why does my proactive chat banner disappear quickly on my mobile browsers?

Answer

The banner for proactive trigger on mobile browsers takes up a large space on the already-small mobile view. To avoid impacting the customer experience on mobile browsers, the proactive banner disappears within a few seconds unlike the experience with a desktop browser.

Visitors can still chat by clicking on the chat widget. To understand the mobile experience for your users, see the article: Improving the mobile experience with the overlay widget.