Can I edit the email template?

Question

I want to customize the look of our outgoing email. Can I edit the email template?

Answer

Yes, you can change the appearance of the outbound emails by editing the HTML and CSS in the HTML template.

For more information on how to edit the HTML template, see the article: Customizing templates for your email notifications.

Note: HTML template editing is not enabled by default. To enable editing in the template, contact Zendesk Customer Support. Provide your subdomain, a link to your company website, and an explanation of your use case to our Support team.