Announcing the migration and deprecation of the Chat-only agent role

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2 Comments

  • Jacquelyn Brewer
    Zendesk Documentation Team

    The migration and deprecation of the chat-only agent role has been slightly delayed and is now expected at the end of July 2021.

    0
  • Harsh Sharma

    Hi,

    In my app, I am using the iOS Zendesk SDK with versions mentioned below

    - ZendeskChatProvidersSDK (2.8.0)
    - ZendeskChatSDK (2.8.0):
    - ZendeskChatProvidersSDK (~> 2.8.0)
    - ZendeskMessagingSDK (~> 3.7.0)
    - ZendeskCommonUISDK (5.1.0):
    - ZendeskSDKConfigurationsSDK (~> 1.1.6)
    - ZendeskCoreSDK (2.4.1)
    - ZendeskMessagingAPISDK (3.7.0):
    - ZendeskSDKConfigurationsSDK (~> 1.1.6)
    - ZendeskMessagingSDK (3.7.0):
    - ZendeskCommonUISDK (~> 5.1.0)
    - ZendeskMessagingAPISDK (~> 3.7.0)
    - ZendeskSDKConfigurationsSDK (1.1.6)
    - ZendeskSupportProvidersSDK (5.1.0):
    - ZendeskCoreSDK (~> 2.4.1)
    - ZendeskSupportSDK (5.1.0):
    - ZendeskMessagingSDK (~> 3.7.0)
    - ZendeskSupportProvidersSDK (~> 5.1.0)

    For the above mentioned change, is it mandatory to upgrade the versions of framework? Or there will be no impact. Because with these Zendesk framework versions my app is already live on the app store and I don't want that due to this change my app will stop working.

    0

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