Zendesk will be performing DNS maintenance across all Pods during two scheduled windows listed below. No downtime is expected.
|
Date |
Start Time |
End Time |
|
October 31, 2020 |
9:00 AM UTC / 2:00 AM PT |
11:00 AM UTC / 4:00 AM PT |
|
November 8, 2020 |
9:00 AM UTC / 2:00 AM PT |
11:00 AM UTC / 4:00 AM PT |
Customers Affected: All Support and Guide customers across all Pods.
Affected Products: Zendesk Support and Help Center (Guide & Gather)
Expected behavior: During the maintenance windows, Zendesk systems should continue to operate normally. Though no disruption is expected, there is however an extremely low risk of DNS resolution failures, that could translate into Zendesk customers being unable to access some FQDNs of zendesk.com, experiencing timeout errors or connectivity issues on applications that could translate out to server errors (500s).
Why we're doing this: The Zendesk Edge network team is improving parts of our external DNS configuration to increase reliability and performance.
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UPDATE - MAINTENANCE POSTPONED: The scheduled maintenance for September 12th and 19th has been postponed until further notice. This article will be updated as soon as new dates are scheduled.
UPDATE - MAINTENANCE RESCHEDULED: The scheduled maintenance for September 12th and 19th has been rescheduled for October 31st and November 7th between 9:00 AM UTC - 11:00 AM UTC.
UPDATE - MAINTENANCE RESCHEDULED: The scheduled maintenance for November 7th has been rescheduled for November 8th between 9:00 AM UTC - 11:00 AM UTC.
UPDATE - MAINTENANCE RESCHEDULED: The scheduled maintenance for November 7th has been rescheduled for November the 8th between 9:00 AM UTC - 11:00 AM UTC.
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