Can I export chat analytics for more than the 90-day range limit?

Question

In Zendesk Chat Analytics I get the error message Invalid date range. You must select a date range up to 90 days. Can I pull chat analytics for more than the 90-day date range?

Answer

No, you can only export with a 90-day date range. As a workaround, make multiple 90-day Zendesk Chat Analytics exports and stitch the CSV files together.

The limit was originally set for a couple of reasons

• To protect the Chat infrastructure.
• To ensure the attachment size is small enough to be reliably sent and uploaded.

For more information about Chat Analytics, see the article: Monitoring chat activity with Analytics.