How can I improve Answer Bot's performance?

Question

How can I improve the answers Answer Bot is providing to customers in a ticket or the web widget?

Answer

The best way to improve Answer Bot’s performance is to consider the following:

• Analyze your Answer Bot Activity - Use Explore to see which articles are you best and worst-performing.
• The Structure of Existing Articles - Look at your help center articles and make sure that the content is concise and well organized. Each title should be phrased as a short sentence or a question.
• Content Cues - Use machine learning technology and Guide article usage data to help you discover opportunities and tasks that will improve the health of your knowledge base.

Learn more about Answer Bot and how to maximize success in these articles:

• Best Practices: Preparing to use Answer Bot
• Understanding how Answer Bot works with your content