Question
Can I export search results in Zendesk Support?
Answer
This is not possible natively. However, there are two workarounds:
- You can utilize the Search API to do this.
- It is also possible in some instances to build a view that has the same conditions as the search. You can then export the view.
For more on advanced search in Zendesk, see this article: Zendesk Support advanced search.
For more on building custom views, see this article: Creating views to manage ticket workflow.
1 Comments
I think this a poor limitation.
Searching for a particular String for all tickets. I get results say only 5, and I can't export that grid, so I need to go write an API to do it.
A view doesn't allow such a search to take place unless I'm missing something, so API is the only way, a huge task when you just want to export a few results from the search grid quickly.
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