Do the operating hours override an agent's status if they are still signed in?

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  • Chet

    Is it possible for me to manually change an agent's status during the day?  Let's say they forget to go on Away during their lunch and are still in Available, can I manually change this?

  • Dave Dyson
    Zendesk Community Team

    Hi Chet,

    No, but there are some options: Is there a way for admins to log agents out of Chat?


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