This digest is here to help you find the most relevant conversations and resources from the Zendesk Community. Below you'll find new tips shared by users this week, questions that you can help answer for others, and some suggested resources for our support theme of the month.
Tips from Zendesk Users
Users regularly write up tips, recipes, and tutorials to help one another out. Here's a new tip that was shared this week:
Conversations in the Zendesk Community cover everything from basic troubleshooting to complex workflows and specific use cases. Certain questions are best answered by you, the user, because you have on-the-ground experience with our products. Check out the questions below and see if you can offer an answer or provide advice:
Deleting tickets Julian is looking for advice on how to handle spam tickets, and whether it's strategically better to delete the tickets or to close them out and tag them, and what impacts each of these options may have on reporting.
First contact Resolution on Talk Tickets David is looking for help with how to measure first contact resolutions on Talk tickets, to align the workflow doesn't to how he measures FCR on email tickets.
How do you create Dropdown Menus in a Zendesk Knowledge Center? Danielle is looking for a way to add dropdown menus to articles with more than two headers in their Guide instance.
Best practices for reporting ticket trends/patterns & make them actionable
Allen is part of an early-stage startup that values user feedback to help guide their roadmap and help engineers to prioritize which bugs to work on. Check out the conversation on building an easy report to highlight the top ticket drivers in a quantitative way, and see what you can learn or contribute!
Next Community Event
We will be hosting our first live Q&A event will take place on Wednesday, August 26 at 9 am CST. More information on how to submit questions and watch will be coming soon, but for now, be sure to mark your calendars for this opportunity to ask questions to a panel of Zendesk experts, and keep your eyes peeled in the Community and future weekly digests for details.
Thanks for stopping by!
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