How do I live chat with Zendesk?

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13 Comments

  • Vadim Ljutov

    It doesnt work! If I click "Get Help" nothing happen!

    1
  • Nicole S.
    Zendesk Community Team

    Hi Vadim -

    Have you tried it from an incognito window?

    Most likely you have a pop-up blocker or other browser extension that is preventing the chat window from popping up.

    Otherwise, we'd be happy to help try to answer your question if you'd like to post it in our online support community.

    0
  • Clas Olsson

    I'm currently experiencing the same issue, tried in incognito as well.

    0
  • Madison Davis
    Zendesk Community Team

    Hi Clas! I'm so sorry to hear this is happening. Just to be clear, is your Support account (in your own subdomain) set to English? We can only offer Chat support in English at the moment. 

    0
  • Clas Olsson

    Not really but it was one of your agents which pinpointed me that I had to use the chat function to get ahold of you. Yet, I don't mind support in English either but the button is still broken.

    0
  • Mark

    Doesn't work for me either. It shows a list of suggested results but doesn't show me any way to send a message to support.

    1
  • Madison Davis
    Zendesk Community Team

    Hey Mark! Can you share a screenshot of what you see?

    0
  • Tamara Tankosić

    This also does not work for me and the main site only gives a robot chat as well. I therefore sent an email ticket and it was closed because I should use chat that doesn't work. Please fix a problem before directing people to use a function that isn't working for anyone (the dots just keep working no matter what I do).

     

    0
  • Madison Davis
    Zendesk Community Team

    Thanks for reporting this, Tamara! I'm investigating right now. 

    0
  • Vadim Ljutov

    It just doesn't work! https://share.getcloudapp.com/Kouwmrjj

    0
  • Sam Jorgenson

    How do you speak with a person at Zendesk Madison Davis

    1
  • Madison Davis
    Zendesk Community Team

    Tamara Tankosić just to confirm, could you disable any ad or popup blockers? That is the most likely issue based on what's been reported. I've also heard that clearing your cache & cookies may help.

    0
  • Madison Davis
    Zendesk Community Team

    Hey Sam, all of your options are listed here: Contacting Zendesk customer support. We also monitor comments on articles or posts in the community here and are happy to help you if you'd like to post your question or issue here!

    0

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