Issue symptoms
My customer is using a no-reply email to contact me but all their messages keep getting suspended. How do I stop this from happening? Can I allow certain no-reply email addresses to make sure they don't get suspended?
Resolution Steps
The Zendesk system automatically suspends any emails that come from a noreply@ or no-reply@ email address. You can learn more about this and other suspension reasons in this article: Causes for ticket suspension.
If there is a specific no-reply email you do not want to be suspended, add that email address to your allow list. Learn more about allowing emails and domains in this article: Using the allow list and blocklist to control access to Zendesk Support.
2 Comments
when i add my no-reply email to the whitelist then i dont get tickets from any other email addresses. how can i still allow everyone to create tickets and still whitelist a specific address that is being suspended?
Hey Pascal,
Did you add any special characters to the whitelist or blacklist field?
Do you still have Anybody can submit tickets enabled under Admin>Settings>Customers
Let me know!
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