My customer's messages from a noreply email keep getting suspended

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  • Pascal Gaud

    when i add my no-reply email to the whitelist then i dont get tickets from any other email addresses. how can i still allow everyone to create tickets and still whitelist a specific address that is being suspended?


  • Brett Bowser
    Zendesk Community Team

    Hey Pascal,

    Did you add any special characters to the whitelist or blacklist field?

    Do you still have Anybody can submit tickets enabled under Admin>Settings>Customers

    Let me know!


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