What does the eye icon mean in a live chat?

Question

When I'm chatting with a customer, I see an eyeball icon with links next to it. What does that eye icon mean and what are those links?

Answer

Those eye symbols show you what what webpage your customer is chatting from. As your customer changes web pages while continuing to chat with you, the eye will show up with a new link of where they are chatting from now. This can help you direct them to the right place on your website or personalize the information you're giving them based on where they are.

Note: the Zendesk system is only able to keep track of what page your customer is currently chatting from. This means if the customer goes to web pages where the Web Widget or Chat widget is not embedded, you will not be able to see that navigation.