Zendesk will be performing maintenance to upgrade infrastructure for Explore. A short duration of downtime is expected during this maintenance window:
|
Date |
Start Time |
End Time |
|
September 6, 2020 |
7:00PM UTC / 12:00PM PDT |
7:10PM UTC / 12:10PM PDT |
Customers affected: All Explore customers, regardless of pod, will be impacted.
Affected products: Impact will be limited to Explore.
Impact for customers: During the maintenance window, customers will not be able to access Explore nor will their schedules be sent. Individual accounts can expect less than a minute of downtime, which may be extended to the full window to complete the maintenance.
Why we're doing this: The Zendesk Explore team is upgrading Explore infrastructure for increased reliability and performance. It will be performed over the weekend to minimize disruption and impact.
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