This digest is here to help you find the most relevant conversations and resources from the Zendesk Community. Below you'll find new tips shared by users this week, questions that you can help answer for others, and some suggested resources for our support theme of the month.
Tips from Zendesk Users
Users regularly write up tips, recipes, and tutorials to help one another out. Here are a couple of tips you might find helpful:
Conversations in the Zendesk Community cover everything from basic troubleshooting to complex workflows and specific use cases. Certain questions are best answered by you, the user, because you have on-the-ground experience with our products. Check out the questions below and see if you can offer an answer or provide advice:
Jonathan is asking for advice on the pros, cons, and major differences between using Microsoft's PowerBI connector vs using Zendesk's.
Help Center user segmentation using Google Analytics custom dimensions
Evan is trying to capture the user roles in Google Analytics, but searches keep coming up with nothing. Even after adding a custom segment, this issue persists, and advice with the code he is using would be helpful.
Community Events & Announcements
Zendesk Video Q&A on Support Triggers & Business Rules
This last, we hosted our first video Q&A event in the Zendesk Help Center. We've posted a recording of this event and a summary of the questions asked. See the recording and a transcript of the questions and their answers here. We'll be hosting our next Q&A event in September - more details to come in next week's digest!
Announcing the launch of the Guide Theme Marketplace
We are very excited to announce that you can now browse, trial, and buy themes from our trusted partners for Guide via the Guide Theme Marketplace.
We have pre-stocked the marketplace with awesome themes from Helphouse, Lotus Themes, 729Solutions, and one of our own. Go check them out!
Zendesk Thank-you machine
As we ask ourselves, “How can we most be helpful to others, right now?” we think the answer lies within certain values essential to our company like appreciation and gratitude. That's why we've launched a way to send your own thank you thought our Thank You Machine. As you send your support to others, we are sending our support to key organizations impacted by world events, to which we have recently donated over a million dollars. A thank you that can go a long way.
Thanks for stopping by!
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