How can I view and manage multiple chats at once?
This functionality can be enabled under Settings > Personal > Labs > Docked chat panel. By enabling the Docked chat panel, you can view multiple chats at once instead of tabbing to the one you would like to interact with.
See these articles for more information on configuring your personal chat settings:
- Editing your personal settings in Zendesk Chat + Support accounts
- Editing your personal settings in Zendesk Chat Standalone accounts