I see a number of tickets tagged as No replies for first reply time brackets under the Efficiency tab of the pre-built Explore Support dashboard. What does this mean?
No replies are tickets solved without public comment from an agent. You will see a high no response number of tickets if you create tickets for chats and your workflow includes solving tickets without a public ticket response from an agent.
For more information about the default Zendesk Support dashboard, see the article: Analyzing your Support activity with Explore.