How many files can customers attach to a ticket through the web form?

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6 Comments

  • Dinesh

    the answer seems to be incorrect as i was able to upload more than 10 files. can you please recheck on this and give the exact count. 

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  • Dwight Bussman
    Zendesk team member

    Hi Dinesh,

    I'm definitely getting an error when attempting to upload more than 5 as an anonymous user.

    If you have an example within your account that's behaving differently, please feel free to contact our customer support team as documented here: https://support.zendesk.com/hc/en-us/articles/360026614173-Contacting-Zendesk-Customer-Support so that we can look into this further.

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  • Dinesh

    hey,  i am doing a custom form using https://<zendesk Domain>/hc/en-us/request_uploads to upload files which even the above example uses the same.

    this allows more than 10 files for logged in users.

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  • Claire Santos

    How can I update the word "Attachments" on the form to say "Attachments (Max 5)" ? 


    I cannot find it anywhere in the code to update in the HC.. I was trying to follow this (as directed to by your CS)

    https://developer.zendesk.com/embeddables/docs/widget/settings#attachments

    Thanks!

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  • Dinesh

    Hey Claire,

    use this code $("label[for='request-attachments']").text("Attachments (Max 5)");

    thanks,

    Dinesh

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  • Claire Santos

    Thanks Dinesh but my code knowledge is veeeeery limited!! Where is it going?

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