Question
Is there a limit to how many files my customers can attach to a ticket through the web form?
Answer
Customers that are not logged in can attach up to five files to a ticket. Authenticated users can attach up to ten.
For more on attachment limits, see this article: What is the maximum attachment size I can include in ticket comments?
6 Comments
the answer seems to be incorrect as i was able to upload more than 10 files. can you please recheck on this and give the exact count.
Hi Dinesh,
I'm definitely getting an error when attempting to upload more than 5 as an anonymous user.
If you have an example within your account that's behaving differently, please feel free to contact our customer support team as documented here: https://support.zendesk.com/hc/en-us/articles/360026614173-Contacting-Zendesk-Customer-Support so that we can look into this further.
hey, i am doing a custom form using https://<zendesk Domain>/hc/en-us/request_uploads to upload files which even the above example uses the same.
this allows more than 10 files for logged in users.
How can I update the word "Attachments" on the form to say "Attachments (Max 5)" ?
I cannot find it anywhere in the code to update in the HC.. I was trying to follow this (as directed to by your CS)
https://developer.zendesk.com/embeddables/docs/widget/settings#attachments
Thanks!
Hey Claire,
use this code $("label[for='request-attachments']").text("Attachments (Max 5)");
thanks,
Dinesh
Thanks Dinesh but my code knowledge is veeeeery limited!! Where is it going?
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