|Oct 14, 2020||Oct 14, 2020 to mid-Dec, 2020|
We’re excited to announce the general availability of the new staff profile in Admin Center.
We’ve centralized the management of product access and roles into a single unified view. Account admins can now manage their staff members in a more efficient and streamlined way.
The staff profile resolves a few commonly-reported problems:
No more switching between products to configure your staff
As an admin you no longer need to switch between products to manage roles and access for a single staff member. The staff profile provides a unified view.
More granular role management
For Support Professional accounts, we have decoupled all product roles so there is no longer a reliance on the Support role. Here are some examples of what a staff member's roles could be:
- A Support admin who only has access to Guide and Explore as a viewer
- An admin for Talk but only an agent in Support
- A light agent or contributor in Support (not consuming a seat) with viewer access to Guide and Explore
None of the scenarios above were previously possible.
More transparency around seat usage
It’s now easier for an account admin to see straight away if they have that availability to assign specific roles to a staff member.
Role names have been unified for consistency. For example, Guide Manager is now Guide Admin, but the privileges remain the same.
Do I need to do anything?
No, all your current staff member settings remain the same. The only thing that’s changing is where you manage product roles and access.
This release is just the first step in a much larger staff management roll-out and you’ll see more features being released over the coming months. We’re also continuing to work to unify in-product messaging with the new role names.
We’d love to hear your feedback on the new staff profile so please comment below.