Can I measure how long an agent has been logged in to Talk?

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  • Kalei Libby

    This would also help me because I have a small team and am wanting to see how long and at what times our agents are not logged into Talk in the Online status. This would help me see if there were changes I could make with scheduling. I'd also like to be notified when all of my agents are in an Away or Offline status to make sure there is coverage.

  • Taylor

    This would be extremely beneficial for CSR managers. We need to have a better picture of when our agents are online, available, wrap up, etc. Having the daily snapshots are nice, but we need more than that (i.e. previous 30 days).


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