- Chat SDK v2:
- Android SDK 3.1.0 released with support for Text Wrapping for Quick Replies, which greatly improves the usability of that features. Added one new method to allow easier registration for push notifications. And fixed several bugs in order to improve the overall reliability of the product.
- iOS SDK 2.9.0 released with support for Text Wrapping for Quick Replies, which greatly improves the usability of that features. Fixed several bugs in order to improve the overall reliability of the product.
Zendesk Web Widget
- Fix Chat on Internet Explorer 11 where opening Chat forced the Web Widget to close
App Marketplace Updates
(Support) indicates the app is available for Zendesk Support.
(Chat) indicates the app is available for Zendesk Chat.
(Sell) indicates the app is available for Zendesk Sell
(Theme) indicates the theme is available for Zendesk Guide
- Push (Support)
- Push is a complete, intelligent, and omnichannel tool for organizations to communicate with the public and automate repetitive processes. Push gives users autonomy so they can build conversation flows and easily integrate them with systems in different countries. Push has their own NLP system, which is global, collaborative, and open-source. It also includes languages unexplored by the biggest players in the market. At the core of Push lies a powerful flow engine. Flows can open tickets through different services allowing human agents to take over communication with a contact. This integration allows your Push flows to open Zendesk Support tickets and lets you and your team engage with your contacts from here.
Zendesk Chat + Message, Zendesk Support, Zendesk Sunshine, Zendesk Explore, Zendesk Talk, Zendesk Answer Bot, Zendesk Mobile Apps