Announcing latest enhancements to Zendesk Answer Bot

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  • Andre Ribeiro Queiroz

    Thanks, Zendesk team for this feature, this will facilitate our triggers maintenance.

    I would like to point out an important typo here. The article says the tags are "Ab_suggested_true", "Ab_suggested_false", and so on. Although I got "ab_suggest_false" and "ab_suggest_true" instead (present tense).

    Best Regards!

  • Aimee Spanier
    Zendesk Documentation Team

    Thanks for catching that, Andre! I've updated the table with the correct tag info.

  • Eric Miller

    We are seeing the new tags in our account but they don't seem to be working for the Chat Answer Bot tickets. Should the tags work for all sources of Answer Bot tickets or just email?

  • Jeremy Korman
    Zendesk team member

    Hi Eric Miller, the auto-tagging only applies to Answer Bot tickets coming in over email and webform


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