Question
Can I remove or hide the NULL and blank values I see in the data filter on the dashboard in Zendesk Explore?
Answer
It is not possible to remove the NULL or blank values from the data filters. The values come from tickets in the system which have no value, in the example above, tickets which have no Ticket Priority.
However, you can exclude these values on the query level. For more information, see the article: How do I exclude blank values from my query?
2 Comments
It'd be really great if we could choose to exclude "Null" from a filter in the options.
Hello Andrew S.,
We appreciate you sharing your feedback with us on this product limitation. I would recommend sharing your use case on our feedback topic, where a discussion on this product request is currently ongoing.
Best regards.
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