Using side conversation child tickets

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  • Greg O'Neill

    We have started using this instead of the "Linked Ticket" app and are finding it very easy to use.

    One thing that has come up is that, as we also use the "Out Of Office" app, if the person that sent the side conversation is marked as unavailable, the person who has been sent the side ticket is not able to transfer it to someone else in their Group because it is picking up on the originator being unavailable.



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