On September 17th, 2020 from 13:35 UTC to 13:45 UTC, agents and end-users in the Toronto, Lisbon, and Kuala Lumpur regions experienced connectivity issues to Zendesk Support, Guide and Talk products.
14:40 UTC | 07:40 PT
Our CDN provider was experiencing an issue that was causing 502 errors when accessing Zendesk. They have rerouted our customer’s traffic and we are seeing a return to normal.
14:23 UTC | 07:23 PT
We are currently investigating reports of access issues for some customers. More info to come.
Root Cause Analysis
Our engineering team investigated and discovered network performance issues with our Content Delivery Network (CDN) provider. The issue was resolved without our intervention by 13:45 UTC.
No action was taken to mitigate or resolve this incident, and no remediation items for Zendesk teams were identified.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.