Using Flow Builder to automate conversations

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  • Ian Morgan

    Thank you Daniel Aron

    That explains a lot. As it happens a customer used the chat when we were offline and I could see by the thread in the ticket he did indeed receive repeated messages as you describe. 

    While reviewing the flowbuilder I noticed that there does not appear to be an option for the customer to add an attachment when completing the form. Am I missing a setting somewhere?

  • deendyal agarwal

    i want to ask Custom Field information like Order no. from my customers in Chatbot and create a ticket with that details. how can i request custom field information?

  • Lisa Tam
    Zendesk Product Manager

    Hi deendyal agarwal

    You can create a custom ticket field (must be text type) to collect that additional information. You can find more information on how to do that from this article

  • Kobayashi

    When will the multi-line type of custom tickets be available?


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