14:40 UTC | 07:40 PT
We are happy to report that the issue with data syncing in Explore that was impacting our US customers is now resolved. Thank you for your patience and apologies for the inconvenience.
13:51 UTC | 06:51 PT
Our team is still working to resolve the issue with data syncing in Explore. We believe this is only impacting US customers, we will continue to provide updates.
13:30 UTC | 06:30 PT
We are aware of an issue that is preventing the latest data from syncing in Explore. We are investigating the cause of this and will follow up once we have an update.
During this incident, there was an issue preventing the latest data from syncing in Explore. Explore batch ELT pipelines were randomly failing due to java.lang.NoClassDefFoundError exceptions from our compute service. The issue was caused by our compute service experiencing a connectivity outage in a US east availability zone. Once the issue was resolved, the system started to recover by itself a. In order to prevent this from happening again in the future, we will be improving our compute service architecture to be more resilient when it experiences connectivity issues.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.