When you purchase and use a phone number, many countries have local regulations that require documentation to verify your business.
We were recently notified that all Australian mobile phone number types registered with Zendesk now require updated regulatory information, regardless of prior compliance status. Per Australian telecommunication authorities, Zendesk is required to collect this information from our customers and submit on your behalf.
Australian phone numbers without updated documentation by October 9, 2020 (9:00 a.m. GMT) will be disconnected and reclaimed.
What you need to do
Please respond to the email you received from Zendesk with the following documentation no later than October 9, 2020 to avoid putting your number(s) at risk of disconnection.
Provide a copy of the Australian business registration showing:
- Business name
- Australian Business Identification Number
- Business address (P.O. Box not accepted, can be anywhere in the world)
Please be aware that if you have numbers in countries other than Australia, there are different compliance requirements that must also be met by year end. We will share additional details as we learn more.
If you want to get ahead of these changes, please see this page detailing the full requirements for all phone number types that Zendesk offers.