Can I report on the ticket description field in Explore?

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  • Samantha Chen

    Hi, I just exported a CVS file of all ticket data but I don't see the ticket body anywhere. The report only gives the ticket subject. Is this right? 

  • Aubree Rose Mia
    Zendesk Customer Advocate

    Hi Samantha,

    Thanks for reaching out! In order for you to export the ticket data including ticket comments, then you should use Full XML export or Full JSON Export and not the CSV export. For more information, please check this article: Exporting data to a JSON, CSV, or XML file 


  • Jhonfer c

    como se puede asignar la descripción a otro campo por medio de la API ??


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