15:36 UTC | 08:36 PT
We have determined the root cause of the issue impacting new Explore customers' access and permissions issues and have made a fix. Please reach out if you still encounter this issue.
14:56 UTC | 07:56 PT
We are investigating an issue with Explore activation and access. More information to follow
An Explore entitlement issue needed to be backfilled on impacted accounts. Accounts were re-synced to correct the users' Explore entitlements, resolving the issue.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.