Is it possible to hide a ticket field from agents?

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  • Florian W.

    Hi Kem Collin Agnabo,
    We're using this app and it works great.
    We use it to hide outdated values from dropdown fields.

    Unfortunately, we just found that these hidden values are also hidden in closed tickets when this actual outdated value was not outdated during that time.

    That means if I hide a value today, then I want the app to still show the same value in a ticket that was closed (not solved) yesterday.

  • Cheeny Aban
    Zendesk Customer Advocate

    Hi Florian,

    Thank you for your feedback. We appreciate it! We'll flag this comment to make sure that our Team will be aware of this functionality of the Ticket Field Manager App

    We truly value customer feedback and your voice and votes in the product feedback topics in the community help influence future Zendesk functionality.



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