It's with great pleasure that we announce an updated Article management experience in Guide Admin.
What is in the release?
Clear distinction between Article Status and Review Status
Have you ever asked yourself any of these questions: What happens if I have to update a published article? Does the fact that I have a work in progress article mean that my end users can’t see the previously published version? Do I have to type with the speed of light so that all the changes are made before someone realizes that an article is “missing”?
We heard all of these questions, and we knew we could improve the usability of article publication and review status.
With this update to the article list interface, we are introducing a clear visual separation between Publication Status and Review Status.
Publication Status is still indicated by the familiar green dot next to the title of the article - it indicates that the article has been published. If the dot is transparent it means that the article is in a draft state and has not yet been published or it has been unpublished. It also addresses the previous list interface’s accessibility issues for our color impaired users.
The Review status is now more specific and is displayed as three separate labels:
- In progress (previously Work in progress)
- Awaiting review (previously Ready for review)
- Ready to publish (previously Approved for publishing)
You can see it in the Review status column, where it is available as a filter, and in the article editor view next to the title.
More control over the list interface
The Review status column isn’t the only new column that we are introducing with the article list interface update. We’ve added a bunch of new column options (up to 22 in total, depending on the features you have enabled on your account), that you can choose from in the flexible column menu. Additionally, you can now sort on (almost) all columns.
We have also added new filters and organized them in sections so that they are consistent with what you see in the flexible column menu and in the bulk actions menu. You may also have noticed that we’ve renamed some of the column filters to make them easier to understand. Refer to our cheat sheet to quickly find your way around all of these changes.
Better list navigation
We also took a good look at the left-pane list menu and decided that it needed a refresh as well. First of all, you can see the lists per Publication status, per Review status, and all of the lists related to your tasks. Finally, you’ll find your Archived list after all of your custom saved lists.
We wanted these lists to provide the most important data at a glance, so we’ve made sure that each list has a set of default columns that bring you the most relevant information.
Please note that the Flagged translations list has been removed, but Flagged is still available as a filter.
Scheduled articles are easier to find
Last, but not least, we've added a separate list which shows all the articles that are scheduled for publishing, unpublishing, or a campaign, and we’ve updated scheduling icons for articles:
- Set to be published
- Set to be unpublished
- Set for campaign
When will it be available?
The updated List interface in Guide Admin will be available to all Guide customers. We are starting the rollout on Wednesday, October 7th, 2020, and expect the feature to be available to all accounts within the following week.
How do I find my way around?
Below you can find some quick reference tables to providing a quick overview of the differences between the old and the updated article management interface.
|Old Article Management Experience||New Article Management Experience||Comment||Default columns|
|-||Draft||Shows versions of the articles that have not been published yet||Title
|Work in progress||In progress||Title
|Ready for review||Awaiting review||Title
|Approved for publishing||Ready to publish||Title
|Assigned to me||Assigned to me||Title
|-||Scheduled||Shows all the articles that are set to be published/unpublished or campaign||Title
|Needs verification||Needs verification||Title
|Content Cues||Content Cues||No change|
|Captured Knowledge||Captured Knowledge||Title
|Old list Article Management Experience||New Article Management Experience||Comment||Flexible columns|
|Article status||Publication status||Includes: Published, Draft||Y|
|Assigned||Includes: Assigned (relative date), Assigned to (previously Assignee), and Assigned by||Y (all options)|
|Article placement||Article placement||Y|
|Permissions||Includes: Management Permissions, View Permissions||-|
|Comments enabled||Comments||Includes: Comments enabled, comments disabled||-|
|-||Archived||Includes: Archived (Y/N), Archived (relative date), Archived by (user)||Archived
|Not translated to||Not translated to||-|
|Scheduled for publishing
Scheduled for unpublishing
|Scheduled||Includes: Set to be published, Set to be unpublished, Publish date (relative date), Unpublish date (relative date)||Publish date
|Verification||Verified||Includes: Verified (Y/N), Verified (relative date), Unverified||Verified|
|Old list Article Management Experience||New Article Management Experience||Comment|
|Set schedule||Set schedule|
|Submit for review||Submit for review|
Submit as ready to publish
|Change labels||Change labels|
|Open for comments
Close for comments
|Comments||Includes: Enable, Disable|
|Verification||Includes: Verify, Unverify|
|Change author||Change author|
|Change owner||Change owner|
|Change permissions||Change permissions|