How is an Answer Bot resolution defined?

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2 Comments

  • brenna.mccullough

    How can we encourage users to actually click the "Yes" button when the suggested article does help them solve their problem? I feel like some of our users navigate away as soon as they realize the article will help them solve their problem. 

    0
  • Nicole Saunders
    Zendesk Community Team

    Hi Breanna -

    This is a challenge for most support organizations. You might consider doing a bit of a marketing campaign to let users know why the behavior is important, or even offer some kind of reward or recognition for following through with it.

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