How is an Answer Bot resolution defined?

Question

What is considered an Answer Bot resolution? How are resolutions counted? 

Answer

End users can interact with Answer Bot through many of your channels to resolve an issue. The following actions taken by an end user are considered an Answer Bot resolution: 

• Via the email channel: the end user clicks Yes, close my request.
  
  
• Via the web widget: the end user clicks Yes.
  
• Via the webform: the end user clicks Yes, close my request.
  
• Via Answer Bot API: an Answer Bot resolution is consumed for every 100 API requests.

For more information, see the articles: Analyzing your Answer Bot activity and Metrics and attributes for Zendesk Guide.