Why is the credit card number automatically redacted in Whatsapp messages?
There are two ways that Zendesk redacts credit card numbers for Sunshine conversations such as Whatsapp. Check if any of the settings below are enabled for you.
- Zendesk Support offers automatic credit card redaction from tickets created. For more information about automatic credit card redaction, see the article: Automatically redacting credit card numbers from tickets (Professional and Enterprise).
- Sunshine conversation automatically masks credit card numbers sent by your end users. If you want to disable this setting, use the Update app API endpoint with the following payload: