Where is Service Data in Zendesk Chat hosted?
Zendesk Chat is not currently covered by the Data Center Location Add-On and thus there is no contractual commitment to Host (as defined in the Regional Data Hosting Policy) Zendesk Chat Service Data within a particular location. This is due to the fact that Zendesk Chat does not support the hosting of Service Data in either the EEA or United States at a customer’s choosing.
However, Service Data for Zendesk Chat is currently Hosted only in Zendesk’s infrastructure located in the EEA. Zendesk does not have any plans to move the location where it Hosts Zendesk Chat Service Data.
If you have any questions, please contact the Account Executive on your account.