Announcing Data Alerts for Explore Enterprise

Return to top
Have more questions? Submit a request

12 Comments

  • Otto Lindqvist

    Is this available for former insigths customers also?

    0
  • Slava Skorbezh

    Does it work for tickets live data? I’ve tried to create an alert for CSAT below 75%. But something goes wrong.

     

    0
  • Rob Stack
    Zendesk Documentation Team

    Hi Vyacheslav Skorbezh

    Thanks for bringing this up. I'd like to get this investigated by engineering to see if there's anything wrong here. I've opened a ticket on your behalf to get this looked at. Hopefully, you'll hear something soon. Thanks!

    1
  • John Costello
    Zendesk Product Manager

    Hi Vyacheslav, 

    We have a fix for this issue with percentages and it will be going live this week. I will ping this thread once its live.

    Regards

    John Costello 

    Explore Product

    2
  • Slava Skorbezh

    John Costello Great news. Thank you 🙏 

    0
  • John Costello
    Zendesk Product Manager

    Hi Vyacheslav, 

    We released the fix yesterday. 

    Regards

    John

    1
  • Slava Skorbezh

    Hi John,

    I can confirm the problem has been fixed.

    1
  • Slava Skorbezh

    John Costello It doesn’t work again

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Vyacheslav,

    Is this issue still occurring on your end?

    0
  • Slava Skorbezh

    Hi Brett Bowser. Yes, it’s still occurring. But I was told in the ticket that at the moment CSAT is not supported in Data Alerts :(.

    0
  • Brett Bowser
    Zendesk Community Team

    Appreciate the confirmation Vyacheslav! It looks like this is something our developers are looking to resolve. We will keep you posted with any updates!

    0
  • Kenny Fulton

    Hello, can you give us an ETA on when we can expect alert notifications to be available? 

    0

Please sign in to leave a comment.

Powered by Zendesk