Working with email address conflicts in ticket replies

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  • Craig Bailey

    This is confusing as all get out. I don't understand why this is such an issue or important? It says add our agent's email address to the whitelist? We are configured such that any external emails to an end user ticket are all forced to go through our domain via the ZD interface (not via agent email). So how could they possibly be out of sync with the reply-to? 

    I beginning to get agents flagged and no idea why are how after several years of usage. And now attachments blocked. This is all very very will-nilly it seems.

    Much more deeper detailed explanations please.


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