Can I change the "How can we help you?" text in the Web Widget?

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  • Larry Click

    This isn't adequate for me. If you use multiple forms, the text above the form selection is "Please select your issue" which is not what we want.  Is there any way to change that?

  • Shayne Traqueña
    Zendesk Customer Advocate

    Hi Larry! Thank you for reaching out. Using the Zendesk API, you can replace the text in the contact form that prompts the end-user to select a ticket form when more than one form is available.

    You can check this link to get that done:

    Thank you!

    Shayne Traqueña | Associate Customer Advocate | 


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